In a counseling group scenario where one member becomes aggressive and shouts, which group leader skill is best utilized at this point?

• A. Blocking
• B. Counseling
• C. Redirecting
• D. Encouraging

Answer: (A)

When a group member becomes aggressive and shouts, the first priority is safety and preserving the group process. Blocking is the most effective skill here because it immediately interrupts the disruptive behavior and sets a clear boundary: shouting will not be tolerated. This protects other members and allows the session to continue in a controlled way. After stopping the aggression, you can guide the group back to productive work, such as redirecting to a calm topic or inviting the person to pause and regain composure.

Redirecting would shift focus away but doesn’t curb the danger present in the moment, and counseling aims to explore underlying issues, which isn’t appropriate until safety is ensured. Encouraging would risk reinforcing the aggressive behavior. Blocking should be done calmly and firmly, naming the behavior, stating the boundary, and offering a brief opportunity to calm down before reengagement.